A successful insurance broker is defined by their ability to handle claims effectively, no matter the size.
At Chartered Insurance Brokers, our goal is to offer unwavering support throughout the entire claims process.
Here's how we ensure a seamless experience:
- All claims are handled directly from our office.
- We provide comprehensive service from initial notification to final settlement.
- Full analytical support helps identify claim trends.
- Informative reports are shared in-person or via email.
- Technical support and guidance are available for major losses.
- We're not afraid to challenge conventional insurer thinking.
How to claim
By accurately following the following steps, you will ensure that your claim is paid as quickly as possible without complication.
Notify us of your insurance claim within 24 hours of the insured event. Please deliver all relevant information and details to us within 30 days of the insured event.
Where applicable, notify the police within 24 hours of the insured event and submit the Police report and Statement.
Immediately send us any documentation, processes or correspondence you receive in connection with the insured event by email or express mail.
Advise us of any other insurance in force covering the insured event.
Provide us with such proof, information, affidavits and cooperation CIB may require to process the insurance claim
Please obtain our written approval before giving instructions for repairs or replacements.
You will be responsible for the excesses as set out in the Schedule of Insurance in respect of each claim.
Assist us in any recovery action instituted by us against any third party responsible for loss or damage that may proceed in your name.
Contact
